A shortage here, a promotional allowance there, a compliance fine for a truck that was on time. Recoup checks every deduction against what you shipped, the price in force, and the deal you actually agreed to — then writes the dispute for you before the window closes.
No card. Paste a remittance and it starts checking.
The remittance arrives short. The AR clerk applies the payment, writes off the difference, and moves on — because researching a $312 deduction costs more than $312. Multiply that by a few hundred a month across three chains.
Comma, tab or semicolon. Column order does not matter and headers are read loosely, so “Chgbk Amt” and “Deduct $” both land in the right place. Rows it cannot read are reported back with line numbers, never guessed at.
Against the purchase order and what actually shipped, against the price in force on the order date, against the deal register, and against every other deduction on the account for duplicates.
A packet that states the amount, concedes the part that was fair, and cites the delivery receipt by the number their own system holds. Plain text, because most retailer portals are one textarea.
Each check compares one claim to one record you already have. When the record does not exist, it says so — an unproven deduction is not a valid one.
Shipped 480 of 480 with a signed receipt? The claim is wrong in full. Genuinely 6 short but they took 40? Recover the difference and concede the six — arguing for all of it is how the whole claim gets refused.
Compared against the price effective on the order date, not today’s price. That distinction is the entire argument, and it is why prices here are dated rather than overwritten.
Matched to a deal with a rate, a ship window, an item list and a cap. Claimed outside the window, above the rate, on the wrong items, or past the cap — each one is a separate, quotable finding.
Fined for a missing advance ship notice we can show was transmitted? For a late truck that was signed for inside the window? These are the ones retailers apply most loosely.
The same amount against the same order, twice. Always fully recoverable, and the retailer will never find it for you.
Every deduction carries its retailer’s dispute window. The queue is ordered by money at risk per remaining day — and what already timed out stays on the dashboard, because that number is the business case.
In most brands the broker owns the relationship — they know the AP manager, they walk the buyer’s office. So they get a link, not an account: one retailer, the open deductions, the argument behind each, and a box to drop in the buyer’s email or the signed receipt.
The link never shows your other accounts. Brokers usually represent your competitors too.
One recovered promotional overclaim usually covers the year.